Gaya APA
Service management : Operations, strategy, and information technology. (2004).
New York:
[s.n.].
Gaya Chicago
Service management : Operations, strategy, and information technology.
Ed. 4.
New York:
[s.n.],
2004.
Text.
Gaya MLA
Service management : Operations, strategy, and information technology.
Ed. 4.
New York:
[s.n.],
2004.
Text.
Gaya Turabian
Service management : Operations, strategy, and information technology.
New York:
[s.n.],
2004.
Print.