Gaya APA
Service Management : Operations,Strategy and information technology. (2004).
New York:
[s.n.].
Gaya Chicago
Service Management : Operations,Strategy and information technology.
.
New York:
[s.n.],
2004.
Text.
Gaya MLA
Service Management : Operations,Strategy and information technology.
.
New York:
[s.n.],
2004.
Text.
Gaya Turabian
Service Management : Operations,Strategy and information technology.
New York:
[s.n.],
2004.
Print.